• Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.
  • We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
  • Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
  • To ensure that your order reaches you swiftly and safely, JBP Enterprises uses only reputable courier partners.
  • While JBP Enterprises attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.
  • All orders are shipped with an invoice from IMS Mercantiles Private Limited. In case you don’t receive an invoice, you may submit a ticket by filling out this simple form at https://digitekworld.com/raise-complaint
  • Please allow 7 to 10 business days for your order to arrive.
  • Shiprocket (www.shiprocket.in) is our shipping partner, and our shipping charges are free all over India.
  • A shipping confirmation with your tracking ID will be sent to you after the product has been dispatched. You can use this ID to track your order by visiting https://digitekworld.com/ and clicking on https://digitekworld.com/pages/track-your-orderThis will tell you the approximate delivery time of your order and the current shipping status.
  • The payment methods that are available are cash on delivery and prepaid options. JBP Enterprises does not provide COD services for all pin codes. At checkout on https://digitekworld.com/.
  • If your order arrives visibly damaged, please contact JBP Enterprises Customer Service immediately. You can reach out to us at https://digitekworld.com/pages/raise-complaint with your order ID and images of the product. JBP Enterprises will dispatch a replacement or initiate a refund immediately.
  • If you believe that the packaging of your order has been tampered with or damaged before delivery, please refuse to take delivery of the package and submit a ticket at https://digitekworld.com/pages/raise-complaint, mentioning your order ID. JBP Enterprises will dispatch a replacement or initiate a refund immediately.